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Employees are the internal customers of organizations, meet the current work requirements and are willing to work with the organization to achieve business goals. However, most organizations only focus on customer satisfaction with the product, and pay little attention to whether employees are satisfied with their jobs or not. Educational institutions are no exception. Satisfaction of the employees with the job will promote the quality of teaching and research. According to Oshagbemi (2000), job satisfaction is a person's emotional response resulting from a comparison of actual results achieved by that person with what they want, anticipate and deserve to achieve. However, in educational institutions, most of the research focuses on students as customers and assesses the level of satisfaction/dissatisfaction with their study program, while often ignoring satisfaction with the work of official staffs and lecturers in the University. Therefore, conducting the current study on the satisfaction of official staffs and lecturers with the job in educational institutions in general and Red Star University in the North of Vietnam in particular is really necessity in the current period. Doing the current research, the authors aim to archieve three objectives: first, to detect factors affecting the satisfaction of officers and lecturers; second, to assess the impact of those factors on the employees’ satisfaction at Red Star University; and finally to propose some solutions to improve the satisfaction of the official employees with their job at Red Star University. To achieve the objectives, the current research analyzed the effect of the six factors on the employees’satisfaction with their jobs at Sao Do University in the North of Vietnam, which include: job characteristics, income and welfair, training for promotion, colleague, superior, working condition. The individual factor is also investigated in this study. The results of the research show that all the six factors have positive relation to the employees’ satisfaction with jobs while the individual factor (age, gender, educational/skill level) has no different effect to the employees’ satisfaction with job. Quantitative research methodology was applied for the research and some suggestions for Sao Do University was also proposed to increase their employees’ satisfaction with their jobs.
How to Cite
Job satisfaction, job characteristics, income, welfare, training for promotion, working condition.
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